Sometimes, standing up for someone isn’t just about a roof—it’s about protecting memories

If you’re a Colorado Springs homeowner who was denied insurance coverage for rotted roof decking, you’ll want to keep reading.

The Scene

Mrs. Close, 93 years old, lives alone in the home she and her late husband lovingly built together. Her husband had always been her rock—the one who handled contractors, repairs, and everything that comes with maintaining a home. Since his passing, she’s worked hard to preserve their shared memories, even keeping the Christmas tree they last decorated together because she couldn’t bring herself to take it down.

After a severe hailstorm left her roof in critical condition, Mrs. Close filed an insurance claim, hoping to quickly restore her home. But the adjuster denied coverage for the rotted decking, labeling it a “pre-existing condition” instead of storm damage. With repair costs exceeding $10,000—money her husband had carefully saved to secure her future—she felt overwhelmed and unsure where to turn.

That’s when Mrs. Close reached out to me for help.

The Challenge

Mrs. Close’s case wasn’t just another roofing job. It involved:

• Insurance Denials: Her insurer refused to cover the decking, calling it a pre-existing issue.
• Financial Constraints: A fixed income made the $10,000 repair out of reach.
• Emotional Strain: She needed someone who could fight for her without adding stress to her already difficult situation.

My Step-by-Step Solution

1. Thorough Inspection: I conducted a detailed roof and decking inspection, gathering photographic evidence and a comprehensive report to strengthen her case.
2. Evidence-Based Advocacy: Using this evidence, I filed a formal appeal, proving the hailstorm had directly caused the damage the insurance company labeled “pre-existing.”
3. Persistent Follow-Up: Despite initial resistance, I kept pushing—leveraging expert opinions, negotiating tirelessly, and following up until the insurer agreed to reassess her claim.
4. Full Coverage Secured: The insurer finally approved full coverage for the decking, saving Mrs. Close $10,000.
5. Efficient Roof Replacement: With her claim approved, my team quickly restored her roof, ensuring her home was safe and secure again.

The Outcome

Mrs. Close didn’t have to spend a single dollar out of pocket. Her $10,000 decking repair, initially denied by the insurance company, was fully covered. More importantly, she felt reassured knowing her late husband’s savings remained intact.

She later told me, “You didn’t just fix my roof—you gave me back my peace of mind.”

My Perspective:
This wasn’t just about a roof. It was about protecting the life Mrs. Close and her husband built together and honoring the legacy he left behind. Fighting for her and delivering a solution that preserved her home and memories was one of the most rewarding moments of my career.

“If you’re struggling with an insurance claim or facing mounting costs you can’t shoulder alone, let me fight for you like I did for Mrs. Close. Contact me today, and let’s secure your peace of mind.”

“My 90 year old mother needed her roof replaced due to hail damage. Gerald was excellent in explaining to her what was needed. He also was very patient in working with a variety of family members who wanted to assist her with the process. He explained the process to all of us!!! He expedited the schedule to avoid the expected rain and the crew members worked very hard against the clock to get it done. He contacted the insurance company for us and connected us to an excellent gutter replacement company. To satisfy all of us was quite an achievement!”

Linda Parker,
Homeowners Daughter